Rush is built on trust. These policies cover what's allowed, how payments and refunds work, and how we keep live rooms safe.
Rush is for genuine creator experiences. Anything you sell or host should fit one of these categories — and never cross into the prohibited list.
Full refund
Creator cancels, or the experience is not delivered.
Partial / no refund
Fan misses the session without prior notice.
Reschedule
Available when both creator and fan agree.
Digital content
Generally non-refundable once accessed, unless misrepresented.
Rush reviews disputes case by case. We may issue partial refunds, full refunds, or credit at our discretion to keep the marketplace fair.
When a policy is broken, Rush can take any of the following actions:
We aim to be fair and transparent. Where possible, we'll notify the creator or fan first and give them a chance to respond.